RETURN POLICY

1. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns and exchanges within 14 days of receiving your order. Please read the following guidelines carefully to ensure a hassle-free return process.

2. Eligibility

• To be eligible for a return or exchange, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.

• Custom or personalized orders are not eligible for return unless they arrive damaged or defective.

3. Initiation of Return/Exchange

To initiate a return or exchange, please contact our customer service team at 914-704-4480 within 14 days of receiving your order. Please provide your order number and reason for return/exchange. Our team will guide you through the process and provide further instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

• We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returned items lost or damaged in transit.

5. Refunds

• Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned item.

• If the return meets the eligibility criteria, we will process your refund to the original method of payment within [number of days]. Please note that shipping charges are non-refundable, and a restocking fee may apply.

• Refunds may take some time to reflect on your credit card or bank statement, depending on your financial institution's processing time.

6. Exchanges

• If you would like to exchange your item for a different size, color, or design, please contact our customer service team to arrange the exchange. Additional shipping charges may apply.

• Exchanged items will be shipped once the original item is received and inspected.

7. Damaged or Defective Items

• In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt with clear photos of the damaged/defective item and packaging.

• We will assess the issue and provide instructions for returning the item for a replacement or refund, including any shipping costs incurred.

8. Non-Returnable Items

• Certain items are non-returnable, including:

  • Gift cards

  • Digital downloads

  • Sale or clearance items (if applicable)

9. International Returns

• International returns are subject to the same guidelines and procedures as domestic returns. However, customers are responsible for all return shipping costs and any applicable customs duties or taxes.

10. Policy Updates

• We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

11. Contact Us

If you have any questions or concerns regarding our return policy, please contact our customer service team at info@enjoyericaartstudio.com or call 914-704-4480.